| Direct-Japan-Shop.com | 1. Saturday and Sunday are holidays. |
| 2.We can not receive the returned goods except the defective products. | |
| 3.If you discover a defect upon using the product you can return it. Please, contact us in this case and within 5 days it can be exchanged. | |
| 4. There is no fee charged by us in case of refund for a defective product. However, you are liable for the shipping cost. | |
| 5.The change of order or the cancellation is not possible after having made an order.However, the replacement product can be resend together with any new items you wish to order together. Please, contact us on such an occasion. | |
| 6. To cancel an order after we have placed the order at the shop is not possible. Also to return goods for another reason then that they are defective is not possible. |
| Settlement | 1. The amount mentioned on the Free Estimate is to be paid into our account. The currency is always in Japanese Yen. |
| 2. When paid using Paypal, the payment should be made in Japanese Yen. Please, check and follow the Paypal exchange rate at the point of remittance. | |
| 3. When the weight of the order at the time of creation of the estimate is not clear, please pay the shipping cost after the goods arrived to us and we were able to check and inform you of that cost. | |
| 4. When you are confronted with duties for your article, we cannot be held laible. | |
| 5. When payment is conducted by bank transfer through Citibank, please accept a 4% bank cost over total amount. | |
| 6.When payment is conducted by utilizing Paypal, please accept the receipt fee of 3,9% over the total amount. | |
| 7. In case the price of an order changes after it was placed, we do not make refunds. The estimate is the fixed amount to be paid. | |
| 8. Note that when you remit money through either Paypal or Citibank a exchange fee is to be expected. Please, check carefully. | |
| 9. It costs a collect on delivery fee depending on a shop(about +315YEN). |
| Shipment Suppliers | 1.Both YAMATO Transport(UPS) and EMS have a limit for delivery(Weight,Size,Prohibited Item,etc). Please confirm it in HPYAMATO EMS |
| 2.The maximum weight for EMS shipment is 30 kilos (about 66.1 pounds). The maximum weight for shipment through YAMATO (UPS) is 25 kilos (about 55.1pound). The size has a limit as well. In that case, the order is sent out in multiple parcels. | |
| 3.Airmail(Small packege) is very cheap and arrives quickly, but it cannot be insured. In addition, there is no tracking service. | |
| 4. When you are confronted with duties for your article, we cannot be held laible | 5.Please note that there may be a delivery delay or undeliverable package(s) due to the state of the package, custom clearance, weather condition, etc. |
| Compensation for damege *In the event a postal parcel is lost or its contents are stolen or damaged while being handled, you may claim indemnity for the amount of actual damage within the , limit of the claimable amount of indemnity you have requested. If you are sending something more valuable than the amount of indemnity mentioned below , Please have it insured. |
EMS(Express Mail Service) : The amount of damage claim for damages that included the proposal by a rule of Article 38 Clause 3 (about the thing that there was not this proposal 20,000 yen). Support additional security of 20,000 yen(+100YEN). It repairs it to up to 2 million yen. |
| Economy Airmail(SAL) , Airmail , Surface Mail : 1.Thing to 5 kilograms in weight . . . . . It repairs it to up to 11160 yen 2.Thing to 5-10 kilograms in weight . . . . . It repairs it to up to 15170 yen 3.Thing to 10-15 kilograms in weight . . . . . It repairs it to up to 19190 yen 4.Thing to 15-20 kilograms in weight . . . . . It repairs it to up to 23200 yen 5.Thing to 20-25 kilograms in weight . . . . . It repairs it to up to 27220 yen 6.Thing to 25-30 kilograms in weight . . . . . It repairs it to up to 31230 yen |
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| SAL , Airmail , Surface Mail with registered : It repairs it to up to 6000 yen. |